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Customer Support
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Customer Service enables customer service professionals to increase the value of each customer relationship. This integrates front- and back-office data and a range of communications media (Web, phone, email) to provide service that is personalized and targeted during each customer interaction.
eService enables customers to raise and resolve issues through self-service tools. Customers can create new service requests, enter updates and track the progress of open requests and access on on-line knowledge base to quickly resolve issues.
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Call Center
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Call Center is a web-enabled sales and service application. Call Center empowers agents to provide support and to cross- and up-sell into their customer base at every level by providing product knowledge. This approach enables quick and accurate problem resolutions while generation incremental revenue opportunities.
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Field Service
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Field Service provides complete mobile field service automation, aimed at meeting the unique needs of field-based users. It provides closed-loop problem resolution to ensure that the customer's problem is corrected during the first on-site visit.
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